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FAQs for Long-Distance Buyers

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Since we specialize in preowned and restored instruments, each piano you see on our site is one of a kind. Reserve this piano now with a fully refundable deposit to make sure you don't miss out.

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Dozens of 5-Star Reviews

Wonderful piano buying experience with the Caruso team - Britt and Larry. Our Yamaha baby grand arrived in Texas in flawless condition. We made the pu

William Pham

This company was an absolute pleasure to do business with. I had my eye on a beautiful pink piano which had to make the journey from Connecticut to Te

Angela Butler

We just love our St. Lucia Blue U3! It took some time, thanks Covid, but she is finally home and we couldn’t be happier! The piano is just beaut

Nancy Fellman-Hoyle

I wanted to buy a Yamaha U1 piano but could not afford a new one. I went online and saw the website and YouTube channel for Caruso pianos. The company

Yasuko Bernstein

As a person who holds a degree in piano performance, to own a concert-quality grand piano has been a long-standing dream of mine. Due to space constra

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Did you know... Over 75% of our pianos are sold sight-unseen to long-distance buyers across the United States? Here are answers to some of the most common questions asked by long-distance piano buyers.

How can I get to know a piano if I don't see it in person?

Every day, items of every shape, size and price are bought and sold online, from clothing and electronics to boats and automobiles. With the proper trust in the product and the seller, a piano should be no different.

That's why we make a tremendous effort to provide detailed listings of every piano we sell (complete with descriptions, photos, and demonstration videos) to bring your online piano shopping experience as close as possible to seeing and hearing it in real life.

Experienced pianists are available to answer any specific questions you may have about the playing experience of any piano in our inventory. Just ask!

How can I be sure of the condition of one of your pianos?

Before it is listed on our site, every piano we receive is disassembled, inspected, detailed, tuned, repaired, and/or adjusted by our team of piano experts to bring it to showroom-quality standards of playability. Warranties accompany every piano listed in our standard preowned piano categories.

We welcome and encourage third-party inspections of any piano in our inventory by an independent piano technician of your choice. Buyers shopping from outside of the Northeast US can often hire an independent technician to inspect a piano on their behalf prior to purchasing. The Piano Technicians' Guild's 'Find a Technician' tool is a good resource for finding technicians in our local area. Enter our ZIP code 06320 for a list of qualified technicians close to us.

Find a Piano Technician

I live a long way from you. How do you ship a piano to me?

We've safely delivered instruments to new homes all 50 US states and 37 countries. Pianos are a truly unique item to transport, so they require highly-trained moving professionals who move pianos on a regular basis.

We've built a network of qualified and experienced piano shipping experts who can service virtually all of the United States. Here's a video that explains more about the shipping process: