• misshpb
    Brittany at Caruso was excellent to work with. I bought a Yamaha U1 in Harbor Blue, it is absolutely gorgeous and sounds so smooth. I'd highly recommend Caruso for both quality and service.
  • Elissa Maynard
    I am very happy with my purchase at Caruso. They were very accommodating allowing me to come in on a day they were closed so I could try the pianos I was interested in. I ended up getting a piano that I absolutely love. Brian was so helpful and after the piano was delivered it needed adjustment. Brian set it up snd Caruso paid for my technician to fix the issue. Great company and so far so good! It’s been 2 weeks and I couldn’t be happier. Thank you Caruso for bringing a life long dream of owning a Yamaha grand piano to fruition.
  • Kurt Kaufman
    Somewhat unusually perhaps, most of this firm's sales occur online. Their pianos are shipped nationwide, and clearly they offer a high-quality desirable selection. At least one of the owners is a member of the Piano Technicians Guild (PTG), and much of their restoration and rebuilding work is done in-house. Being relatively close by, I was able to try some of the pianos and bring along a technician myself, but those who are ordering online are encouraged to independently select a PTG technician to review the instrument. This business does not operate in the typical used-car-sales mode in that the prices are fixed, and trade-ins are not routinely accepted. In my opinion this is respectful of both parties and allows both to have clear expectations. The website is kept up-to-date on the status of individual pianos in their inventory.
  • Angela Butler
    This company was an absolute pleasure to do business with. I had my eye on a beautiful pink piano which had to make the journey from Connecticut to Texas. Brittany was wonderful every step of the way. She kept me informed of the piano’s progress and was also helpful in coordinating the delivery with the completion of our new house. The piano arrived in flawless condition. I highly recommend Caruso if you’re looking for a beautiful piano and great customer service.
  • Nancy Fellman-Hoyle
    We just love our St. Lucia Blue U3! It took some time, thanks Covid, but she is finally home and we couldn’t be happier! The piano is just beautiful, sounds beautiful, and feels beautiful!!! The team at Caruso couldn’t have been nicer, even with me bugging them constantly! Even the piano movers were excellent. I couldn’t recommend them more!
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S. N. - Cleveland, Ohio

"...I am so happy to have found people who do business like I do...with honesty and integrity..."

After exhausting all my local options I flew out from the midwest to check out a C7 Yamaha.  I found my way to the store and everything was as it was supposed to be.  What I did not tell them initially was that I used to be a piano tuner/technician.  Without them knowing this I allowed them to present the instrument as they saw fit.  I am delighted to say that there was not one thing that they said that was not accurate and there was nothing that they left out in our discussion of this instrument.  In fact, they pointed out one item of concern that I probably would not have noticed.  I purchased the instrument at an extremely good price and it arrived as expected.  I am so happy to have found people who do business like I do...with honesty and integrity.

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