• Brittany at Caruso was excellent to work with. I bought a Yamaha U1 in Harbor Blue, it is absolutely gorgeous and sounds so smooth. I'd highly recommend Caruso for both quality and service.
  • I am very happy with my purchase at Caruso. They were very accommodating allowing me to come in on a day they were closed so I could try the pianos I was interested in. I ended up getting a piano that I absolutely love. Brian was so helpful and after the piano was delivered it needed adjustment. Brian set it up snd Caruso paid for my technician to fix the issue. Great company and so far so good! It’s been 2 weeks and I couldn’t be happier. Thank you Caruso for bringing a life long dream of owning a Yamaha grand piano to fruition.
  • Somewhat unusually perhaps, most of this firm's sales occur online. Their pianos are shipped nationwide, and clearly they offer a high-quality desirable selection. At least one of the owners is a member of the Piano Technicians Guild (PTG), and much of their restoration and rebuilding work is done in-house. Being relatively close by, I was able to try some of the pianos and bring along a technician myself, but those who are ordering online are encouraged to independently select a PTG technician to review the instrument. This business does not operate in the typical used-car-sales mode in that the prices are fixed, and trade-ins are not routinely accepted. In my opinion this is respectful of both parties and allows both to have clear expectations. The website is kept up-to-date on the status of individual pianos in their inventory.
  • This company was an absolute pleasure to do business with. I had my eye on a beautiful pink piano which had to make the journey from Connecticut to Texas. Brittany was wonderful every step of the way. She kept me informed of the piano’s progress and was also helpful in coordinating the delivery with the completion of our new house. The piano arrived in flawless condition. I highly recommend Caruso if you’re looking for a beautiful piano and great customer service.
  • We just love our St. Lucia Blue U3! It took some time, thanks Covid, but she is finally home and we couldn’t be happier! The piano is just beautiful, sounds beautiful, and feels beautiful!!! The team at Caruso couldn’t have been nicer, even with me bugging them constantly! Even the piano movers were excellent. I couldn’t recommend them more!

Y.S. - Massachusetts

The piano is awesome. It is so well balanced. You should be proud of yourselves. We are so happy for the piano. I would recommend you to my friends that you sell authentic Yamaha pianos.

S.D. - Chicago

"It was a pleasure working with Caruso. You walked us though this process step by step and helped make a cross country purchase / delivery very simple."

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D.F. - New York City

"...The difference between other piano stores I had visited - the hard sell - was so striking measured against your pleasant, gentlemanly manner..."

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M.L. - Massachusetts

"...I've appreciated your honesty and your forthright representation of your business... You listened (rare) and responded in context (even rarer). Thanks."

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M.V. - Western Connecticut

"...You guys are doing a great job at the Caruso store.  Many thanks!"

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E.N. - Northern Virginia

Just want to let you know that my piano arrived today! We are very happy with it and it is the perfect size!! Thanks

N.H. - Massachusetts

Thank you so much for the beautiful work that you did on our piano! It is so good to have my old friend home after so many years.

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R.S. - Montreal, Quebec

"...I would like to thank you sincerely.  You sold me a magnificent piano at an incredible price."

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D.D. - Pennsylvania

Just letting you know that the Mason & Hamlin arrived in our home yesterday. My daughter is thrilled and I'm quite pleased with the condition and sound. Thanks much.

M.S. - San Clemente, CA

I just wanted to tell you that the piano is perfect.  It was a pleasure doing business with you.

B.G. - Westchester County, New York

"...This whole process of buying a piano -- from my first conversation with you to my interactions with your kind delivery service people today -- has been wonderful."

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J.C. - Southwest Connecticut

"...Many thanks to you and your wonderful staff for providing the kind of buying experience that is so rare these days..."

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N.K. - Upstate New York

"...I could not be happier with my decision to buy this piano, and to buy it from Caruso."

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E.R. - South Carolina

"...Thank you so much for your understanding, "I'm interested" spirit.  What a rare treat!"

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H.A. - South Texas

I just received the piano, it sounds and feels great. Thank you, and I appreciate you keeping me up to date along the way, nice working with you guys.

S.B. - Trondheim, Norway

Got the grand piano today and it looks, well... Grand! Very nice, thank you!

S. N. - Cleveland, Ohio

"...I am so happy to have found people who do business like I do...with honesty and integrity..."

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