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We are open for online and phone orders. We are available by phone 24/7 at 860-442-9600. Most of our shipping partners are still operating regular schedules.
Customers who would like to see a piano in real-time are encouraged to request a live video chat. In-person visits are currently available by advance appointment only. Walk-in access to our showroom is currently limited.Request Appointment
10am to 4pm Monday thru Friday
10am to 3pm Saturday
Open by appointment only.
Directions to New London Showroom. Ample parking available on- and off-street.
New London Union Station (NLC), 1 block from our store. Amtrak Northeast Regional and Acela Express.
Cross Sound Ferry, year round service from Orient Point, NY. 5 minute walk from ferry terminal.
Providence, RI: T.F. Green Airport (PVD), 45 minute drive.
Hartford, CT: Bradley International (BDL), 1 hour drive.
...Over 75% of our pianos are sold sight-unseen to long-distance buyers across the United States? Here are answers to some of the most common questions asked by long-distance piano buyers.
Every day, items of every shape, size and price are bought and sold online, from clothing and electronics to boats and automobiles. With the proper trust in the product and the seller, a piano should be no different.
That's why we make a tremendous effort to provide detailed listings of every piano we sell (complete with descriptions, photos, and demonstration videos) to bring your online piano shopping experience as close as possible to seeing and hearing it in real life.
Experienced pianists are available to answer any specific questions you may have about the playing experience of any piano in our inventory. Just ask!
Before it is listed on our site, every piano we receive is disassembled, inspected, detailed, tuned, repaired, and/or adjusted by our team of piano experts to bring it to showroom-quality standards of playability. Warranties accompany every piano listed in our standard preowned piano categories.
We welcome and encourage third-party inspections of any piano in our inventory by an independent piano technician of your choice. Buyers shopping from outside of the Northeast US can often hire an independent technician to inspect a piano on their behalf prior to purchasing. The Piano Technicians' Guild's 'Find a Technician' tool is a good resource for finding technicians in our local area. Enter our ZIP code 06320 for a list of qualified technicians close to us.
We've safely delivered instruments to new homes all 50 US states and 37 countries. Pianos are a truly unique item to transport, so they require highly-trained moving professionals who move pianos on a regular basis.
We've built a network of qualified and experienced piano shipping experts who can service virtually all of the United States. Here's a video that explains more about the shipping process:
Absolutely! Your purchase includes free complimentary storage at our shop for as long as you need.
Please let us know about 6-8 weeks prior to your desired delivery window so that we can begin making shipping arrangements in advance.